Booking Terms and Conditions
Updated 2nd August 2023
These terms and conditions have been devised to protect both the operator (Cumbria Motorhome Hire) and the hirer (you). Cumbria Motorhome Hire offer motorhome hire strictly in accordance with the following terms and conditions. By signing these terms and conditions the hirer agrees legally that they have read, understood and accept the details set out within this document.
Deposits, Payment and Booking Confirmation
A non-refundable booking deposit of £150 per week is payable to confirm any booking, and this must be paid within one day of making the booking. Once payment has been made, you will receive confirmation of your booking with Cumbria Motorhome Hire by email.
The balance of the hire is due six weeks prior to the hire commencing, and this is to be paid via your preferred payment method. You will receive an email reminder 1 week before.
A security/damage deposit of £1000 (£1500 Deposit for festivals) will be charged to your credit/debit card normally on the day of the hire, this will be refunded within approximately 7-14 days of returning the motorhome subject to their being no damage incurred, or any 3rd part claims made. Please note the damage deposit has to be traceable i.e. BACS, cleared cheque, or Paypal. Cash will not be accepted.
If you need to cancel the vehicle hire for any reason, in the first instance please contact Cumbria Motorhome Hire. If the date of cancellation is more than 6 weeks away from the date of hire, then no further payments will be required, however the initial £150 per week deposit taken at the time of the booking is non-refundable.
If the date of cancellation is between 6 weeks and 2 weeks before the date of hire you will be charged 50% of the total hire charge, and if the cancellation is between 2 weeks or closer to the date of hire you will be charged 100% of the total hire charge.
Forced Cancellation by Cumbria Motorhome Hire
In the unlikely situation where an unforeseeable situation occurs, which is unavoidable, whereby your motorhome is not available and no replacement can be provided, all monies will be returned in full. However, Cumbria Motorhome Hire will not be held liable for any additional costs or compensation. Cumbria Motorhome Hire’s liability will be strictly limited to the return of all monies paid in full.
Collections and Returns
Unless otherwise agreed with Cumbria Motorhome Hire, the motorhome will be available on the day of collection from the agreed location at 2.00 pm and must be delivered back to the agreed location by 10.00 am on the last day of hire.
Late returns can have a significant impact on the next hire. If you fail to return the motorhome on time, you may be liable to an extra charge – typically the charge is £50 per hour or part thereof, plus any additional costs incurred by the Cumbria Motorhome Hire as a result of your late returning of the vehicle. There are no refunds for vehicles returned early.
Only the named driver(s) on the booking confirmation form may drive the hired vehicle. Cumbria Motorhome Hire reserves the right to refuse to handover the hire vehicle to any person who they deem un-suitable. In this unlikely event all hire charges will be refunded in full but otherwise Cumbria Motorhome Hire shall have no further liability.
Any additional drivers wishing to drive, but that do not appear on the booking confirmation, must gain permission in writing from Cumbria Motorhome Hire before the hire commences.
The number of occupants in any hire vehicles will be limited to the number of seatbelts fitted in the vehicle. Safety restraints should be used at all times whilst the vehicle is in motion.
Terms and Conditions of Insurance
Insurance is only permitted to drivers between the age of 21 and 79, who have held a full driving license for a minimum of 24 months, no exceptions.
Two, 3 point convictions are acceptable (i.e. 2 x SP30s, 3 points each), to a maximum of 6 points. However, single convictions totalling 6 points or more, or multiple convictions totalling more than 6 points will need to be referred to our insurance company for approval.
Visitors from abroad will require a current driving license within the same parameters.
Drivers can have no more than one fault or non-fault claim within a 5 year period, and this must be declared when providing your ID/documentation.
We also need to be informed if you have any medical conditions that would normally be declared to the DVLA.
Any points, endorsements, claims or medical conditions not disclosed prior to collection of the motorhome will result in the motorhome insurance being invalid.
The hirer will indemnify Cumbria Motorhome Hire against any personal or third party losses outside the terms and conditions of the Insurance policy.
Agree to drive obeying the Highway Code at all times.
Agree not to drive the vehicle whilst under the influence of alcohol or drugs.
The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver), or cover any personal possessions.
In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first excess, which will be retained from the Damage Deposit taken when you collect the motorhome. The hirer will also be fully liable for all overhead damage, any damaged deemed as gross negligence, and replacement or repair of windows and windscreens, or tyre damage.
Excess charges (retained from the Damage Deposit) are as follows:
Festivals – £1500
Drivers aged 21 and 22 – £1500
Drivers aged 23 and 24 – £1250
Drivers aged 25 upwards – £1000
Additional driver £25
European insurance – £12 per day
Dogs – £25 per dog
Wednesday and/or Sunday drop-offs/collections – £50 per day
As already mentioned, renting a motorhome is no different to any other holiday, so it is recommended that all parties take out their own personal holiday insurance. It is strongly recommended that this insurance should be extended to cover early termination of your holiday due to a breakdown or accident. Cumbria Motorhome Hire will not be held liable for any personal claims or losses.
Theft of customers’ personal property is not included in the hire vehicle insurance policy. Customers’ vehicles can be parked free of charge at our vehicle depot for the duration of the hire period. The customers’ vehicle is parked entirely at their own risk.
Breakdowns / Accidents
In the unfortunate event of any break down, in the first instance you should contact the breakdown service that comes with the vehicle. Inform Cumbria Motorhome Hire immediately after you have informed the breakdown service. All repairs require Cumbria Motorhome Hire permission.
In the unfortunate event of an accident, you should take down names and addresses of all other party’s involved (if any), and any witness details (if available). Do not admit fault as this is for the insurers to decide. You must inform the police if anyone is injured, then contact Cumbria Motorhome Hire immediately and complete an accident report form. Please make sure any vehicle left unattended is done so securely.
You will not be entitled to a cash refund in case of a breakdown, nor if any of the onboard equipment stops working.
Household pets are permitted at extra cost subject to prior agreement at the time of booking; any damage caused by pets to the motorhome, or exceptional cleaning required, will be fully charged to the hirer.
It is against the law to smoke in any hire vehicle in the U.K. Smoking is therefore strictly prohibited in all vehicles and awnings, even if the hirer is abroad. Should this be breached there will be a charge payable by the hirer of the full damage deposit of £1000 / £1250 / £1500.
All motorhomes will have a full tank of fuel on the collection day, and we expect that they are returned with a full tank of fuel. A £15 refuelling charge (plus the cost of the fuel), will be charged by Cumbria Motorhome Hire if the tank is not full upon return (excluding usage from nearest fuel station to drop‐off‐point).
The motorhomes should be brought back in a clean and reasonable manor. Any cleaning/valeting not deemed normal usage will be charged by Cumbria Motorhome Hire at the rate of between £40-£85. In all instances, damage to the interior, excluding fire, will be chargeable to the hirer. Any damage caused by fire will be covered by insurance, however, the first excess is payable by the hirer, in line with the insurance terms and conditions.
Failure to empty the cassette toilet will result in a £50 charge by Cumbria Motorhome Hire – there are facilities to do this on our site when you return the motorhome.
The hirer is responsible for any parking/speeding or other traffic offences during the hire period; Cumbria Motorhome Hire will inform the relevant authority of the named hirers for that period. Cumbria Motorhome Hire will not accept any liability for fines or endorsement, or any court costs for such offences.
A £1000 / £1250 / £1500 damage waiver deposit is payable by the hirer to Cumbria Motorhome Hire before hire commences, and the hirer agrees that any damage claims that fall outside of the insurance terms and conditions including the insurance excess, plus any extra charges payable, will be deducted from the hirers deposit upon return.
This will be refunded back to your card approximately 7 days after returning the motorhome, subject to there not being any damage (either to our motorhome or to a 3rd party vehicle). Please be aware it may take between 5-7 working days after that for it to appear on your statement.
If the vehicle has sustained damage, Cumbria Motorhome Hire will retain the security deposit until such time as estimates for the cost of repair have been obtained, or a third party insurance claim has reached its conclusion.
Cumbria Motorhome Hire reserves the right to alter and amend these terms and conditions as they see fit and/or necessary. Hirers will be informed of any change to the terms and conditions before the commencement of their hire.
This agreement is governed by law in England and Wales
Cumbria Motorhome Hire
Cumbria Motorhome Hire
Ellie's Hill Foot Garden Centre
Ulverston, Cumbria, LA12 7SE
Office Opening Hours
Monday - Saturday: 09:00 - 17:00
Sunday/Bank Holidays: 10:00 - 16:00
We are available by phone and email at all other times.